Hair Policies
Clear information helps keep every appointment smooth, fair and professional.
Appointments & booking
Appointments can be booked through Fresha or by contacting Anu directly. Please provide accurate contact details and any useful information about your hair history or requested service.
Colour services
A consultation may be needed before certain colour services. Please be open about previous colour, bleach, extensions and home treatments so the safest and most suitable service can be planned.
Patch / sensitivity testing
Where a product or colour service requires a sensitivity or patch test, the required test must be completed in advance of the appointment. A service may need to be changed or postponed if the required test has not been completed.
Cancellations & changes
Please give as much notice as possible if you need to cancel or move an appointment. Repeated late cancellations or missed appointments may affect future booking availability or deposits.
Late arrival
Please let Anu know if you are running late. A late arrival may reduce the time available for your service or require the appointment to be adjusted.
Mobile appointments
For mobile appointments, please make sure there is a suitable, clean and well-lit space available for the service, with reasonable access to power and water where required.
Pricing & extra product
Prices shown on the website are a guide for the listed services. Extra long or thick hair, additional product, or a service that requires more time may incur a supplement, which will be discussed where possible.
If you are unsure about a policy or your appointment, please contact Anu before booking.